Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbing-supplies-corowa.thebestlocalpro.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, and management of your information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Privacy Act (CPA), USA
  • Utah Consumer Privacy Act (UCPA), USA
  • Connecticut Personal Information Protection Act (CTDPA), USA
  • Virginia Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external platforms, apps, or services accessible through links on our site. These third-party entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides our interactions with users when:

  • You sign up and use our applications or services as an authorized user.
  • You visit any of our websites linked to this policy.
  • We communicate with you via email, phone, or text messages/SMS for promotional or transactional purposes.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details required to create and manage your user account, such as names, email addresses, and passwords.
  • Payment Information: Data related to transactions, including credit/debit card numbers, expiration dates, and billing addresses.
  • Financial Information: Records of purchases, order history, and financial details for processing payments.
  • Purchase Information: Items bought from our website, quantities, and prices.
  • Mobile Device Identifiers: Unique identifiers from your mobile device to provide personalized services.
  • Location Data: Information about your physical location when you interact with our geolocated services.
  • Feedback: Comments, reviews, and responses you share with us to improve our products and services.
  • Social Media Information: Data from social media platforms when you choose to connect your accounts for seamless services.
  • Product Information: Preferences, browsing history, and product recommendations based on your interactions.

We collect this data through direct user input, online forms, account settings, purchase transactions, and automated tracking technologies, including cookies and web beacons. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their privacy agreements.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: Essential for navigating our site, performing transactions, and maintaining user sessions.
  • Preference Cookies: Remembering settings and preferences to personalize your experience.
  • Analytics Cookies: Tracking user behavior to analyze trends, administer sites, and improve performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize your data. Here’s a breakdown:

  • Account Information: Retained until your account is inactive.
  • Payment Data: Stored securely for billing and fraud prevention up to 7 years after the last transaction.
  • Purchase History: Kept for 5 years to facilitate returns, disputes, and analytics.
  • Communication Records: Retained for 2 years to manage customer relationships.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Employing encryption protocols for secure data transmission.
  • Engaging reputable third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to protect against emerging threats.

Children’s Privacy

We do not knowingly collect or store personal data from individuals under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us at the details provided below.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Ability to correct inaccurate or incomplete personal information.
  • Erasure/Right to be Forgotten: Request for deletion of your data in certain circumstances.
  • Restriction: Limiting the processing of your data under specific conditions.
  • Portability: Obtaining a copy of your data in a portable format.
  • Objection: Opposing the processing of your data for legitimate interests.
  • Non-Discrimination: Right to be free from discrimination when exercising your data privacy rights.

To exercise these rights, please submit your request in writing to our privacy team at the contact details provided below. We will respond within the time frame as required by applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any modifications will be posted on this page, and the updated policy will take effect immediately upon publication.

Contact Information

For any questions, requests for data access or deletion, or complaints regarding privacy, please contact us:

  • Email: [email protected]
  • Mail: Plumbing Supplies Corowa, [Street Address], [City, State, ZIP Code]