Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbing-supplies-corowa.thebestlocalpro.com! We, Plumbing Supplies Corowa (referred to as “we,” “us,” or “the Company”), are dedicated to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy explains our data handling practices, ensuring transparency and compliance with global privacy regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) from the European Union
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and related laws in California, USA
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Personal Information Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This Privacy Policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://plumbing-supplies-corowa.thebestlocalpro.com
  2. Any mobile applications or services we offer
  3. Interactions through email, phone, or text/SMS communications
  4. Products and services accessed via our platform

Please note that this policy does not extend to third-party websites or services linked from our site, as they have their own privacy policies governing data collection.

Processing Activities

This policy outlines the ways in which we process your personal data:

  • Using our applications and services: As an authorized user, your account information, payment details, purchase history, and other relevant data will be collected and processed for service delivery.
  • Visiting our websites: We track website usage through analytics tools to enhance user experience and tailor content.
  • Communication with us: Personal data is gathered when you choose to receive our newsletters, updates, or promotional emails, and from interactions like calls or text messages.

Personal Data Collection

We collect a variety of personal information, including:

  1. Account Details: User names, passwords, and account creation information.
  2. Payment Information: Credit/debit card numbers, billing addresses, and payment transaction history for secure processing.
  3. Financial Records: Bank account details (if used for direct payments) and financial transaction logs.
  4. Purchase Information: Order history, product preferences, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers and mobile app usage data (non-essential cookies can be controlled through our Cookie Manager).
  6. Location Data: Geolocation information from your browser or device settings, used to provide location-based services.
  7. Feedback and Reviews: User-generated content, ratings, and reviews that you choose to share.
  8. Social Media Information: If you log in through social media accounts, we may collect data from those platforms (with your consent).
  9. Product Interest: Information about products you view, search for, or purchase on our site.

We gather this data through direct user input, automation tools, and third-party providers, ensuring compliance with data protection laws.

Cookies

We utilize cookies to enhance your browsing experience and for analytical purposes:

  • Strictly Necessary Cookies: Essential for website functionality and navigation.
  • Preference Cookies: Remember user preferences and settings.
  • Analytics Cookies: Track website usage and performance, helping us improve our services.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data as necessary for the fulfillment of specific purposes, such as:

  • Completing and fulfilling orders
  • Providing customer support
  • Personalizing content and recommendations
  • Conducting market research
  • Complying with legal requirements

Once these purposes have been met, or if you withdraw consent, we will securely delete or anonymize your data.

Your Rights (Subject to Local Laws)

Depending on your location, you may have specific rights regarding your personal data:

  • Access and Rectification: The right to request access to and correction of your personal information.
  • Erasure and Data Portability: Ability to request the deletion or removal of your data.
  • Restriction and Objection: Limiting or objecting to the processing of your data for specific purposes.
  • Non-Discrimination: Protection from unfair treatment due to exercising your privacy rights.
  • Data Privacy Appeals/Complaints: The right to lodge a complaint with relevant supervisory authorities and seek redress.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will take effect immediately upon publication.

Contact Information

For any questions, concerns, or requests regarding your privacy:

  • Email: [email protected]
  • Address: Plumbing Supplies Corowa, Privacy Team, [Street Address], [City, State, ZIP Code]